MINT MAIDS | Green Home Cleaning Services - FAQ

THIS IS HOW WE ROLL...
FAQ'S.
Q: WHAT IS A RECURRING CLEANING PROGRAM?
A: Same day of the week, same time block (early morning, late morning, early afternoon, late afternoon) for every weekly, bi-weekly, monthly visit to your home.

Q: WHAT IS CLEANED ON THE SERVICE VISIT?
A: Your home. Every weekly, bi-weekly or monthly visit includes all the essentials. Recurring service and One-Time cleans (of all types) do differ.

Q: HOW MANY PEOPLE WILL BE CLEANING MY HOME?
A: Mint Maids technicians work in teams of 2 or 3 for weekly, bi-weekly and monthly service and up to a team of 4 for One-Time cleans.

Q: WILL I HAVE THE SAME TEAM FOR EACH VISIT?
A: We try our best to have a regular Team Co-Ordinator for your visits. But we do like to shake things up sometimes! Either way, rest assured that we are a very very tight tribe and all teams and technicians are always fully aware of the particulars and unique details of your home.

Q: ARE YOU BONDED & INSURED?
A: Sure are! And, proud of it! Mint Maids technicians are bonded and insured employees.

Q: DO I HAVE TO SUPPLY THE PRODUCTS AND EQUIPMENT?
A: No way. We would never ask you to do that! Pro's arrive with all the supplies and equipment.

Q: WHAT IF I'M NOT GOING TO BE HOME?
A: No worries. We are used to it! Majority of folks aren't. Simply provide us with your instructions, key code etc. and we will be fine.

Q: WHAT DO I DO IF I NEED TO SKIP A VISIT?
A: Simply make the change in your online profile or notify our dedicated Client Care team via email and they will reschedule your visit. We kindly ask for 72 hours notice please and thank-you:) We know sometimes this can't happen, but it would be truly appreciated if it could!

Q: WHAT IF I NEED SOME EXTRA DUTIES DONE ON MY UPCOMING VISIT?
A: We are flexible. Just email Client Care to make your request before your next visit and they will provide you with a quote for the extra services.

Q: WHAT IF I JUST WANT TO TRY OUT YOUR SERVICE BEFORE MOVING FORWARD WITH A RECURRING PROGRAM?
A: No problem. Try us out with a One-Time Clean first.

Q: HOW DO YOU ENSURE QUALITY CONTROL?
A: Our teams in the field are Pros! Each team is rated and reviewed after each cleaning visit by you and every client. Spontaneous quality control visits from our Route Supervisor also help to ensure all is up to our standard!

Q: ARE MY PETS FINE?
A: We are pet people! It's all good! Just let us know any special instructions you may have.

Q: SHOULD I TIDY BEFORE THE CLEANING TECHS ARRIVE?
A: Oldest joke in the book, right! Cleaning before the cleaners come! But seriously, yes, we do assume that your home will be in order and fairly picked up to facilitate cleaning. Bottom line - it simply allows for us to do the absolute best job for you.

Q: DO YOU MAKE BEDS AND DO DISHES?
A: We don't want to waste your time and money doing the daily chores. Right?! We are house cleaners not house keepers. Our techs take care of the kind of things that you don't have time to. And we do it very well!