Q: WHAT IS A RECURRING CLEANING PROGRAM?
A: Same day of the week, same time block (early morning, late morning, early afternoon, late afternoon) for every weekly, bi-weekly, monthly visit to your home.
Q: WHAT IS CLEANED ON THE SERVICE VISIT?
A: Your home. Every weekly, bi-weekly or monthly visit includes all the essentials. Recurring service and One-Time cleans (of all types) do differ.
Q: HOW MANY PEOPLE WILL BE CLEANING MY HOME?
A: Pro's work in teams of 2 or 3 for weekly, bi-weekly and monthly service and up to a team of 4 for One-Time cleans.
Q: WILL I HAVE THE SAME TEAM FOR EACH VISIT?
A: We try our best to keep the same team in your home. Rest assured that we are a very very tight tribe and all teams are always fully aware of the particulars and unique details of your home.
Q: ARE YOU BONDED & INSURED?
A: Our Pro's are responsible for providing their own bonding insurance.
Q: DO I HAVE TO SUPPLY THE PRODUCTS AND EQUIPMENT?
A: No way. We would never ask you to do that! Pro's arrive with all the supplies and equipment.
Q: WHAT IF I'M NOT GOING TO BE HOME?
A: No worries. We are used to it! Simply provide us with your instructions, key code etc. and we will be fine.
Q: WHAT DO I DO IF I NEED TO SKIP A VISIT?
A: Simply notify our dedicated Client Care team via email and they will reschedule your visit. We kindly ask for 72 hours notice please and thank-you:) We know sometimes this can't happen, but it would be truly appreciated if it could!
Q: WHAT IF I NEED SOME EXTRA DUTIES DONE ON MY UPCOMING VISIT?
A: We are flexible. Just email Client Care to make your request before your next visit and they will provide you with a quote for the extra services.
Q: WHAT IF I JUST WANT TO TRY OUT YOUR SERVICE BEFORE MOVING FORWARD WITH A RECURRING PROGRAM?
A: No problem. Try us out with a One-Time Clean first.
Q: HOW DO YOU ENSURE QUALITY CONTROL?
A: Our teams in the field are Pros! Each team is rated and reviewed after each cleaning visit by you and every client.
Q: ARE MY PETS FINE?
A: We are pet people! It's all good! Just let us know any special instructions you may have.
Q: SHOULD I TIDY BEFORE THE CLEANING TECHS ARRIVE?
A: Oldest joke in the book, right! Cleaning before the cleaners come! But seriously, yes, we do assume that your home will be in order and fairly picked up to facilitate cleaning. Bottom line - it simply allows for us to do the absolute best job for you.
Q: DO YOU MAKE BEDS AND DO DISHES?
A: We don't want to waste your time and money doing the daily chores. Right?! We are house cleaners not house keepers. Our techs take care of the kind of things that you don't have time to. And we do it very well!